Associate Director, Research Information and Engagement, University of Melbourne
Jessica Taylor, Digital Producer, Research Gateway
Transformation Team, Research, Innovation & Commercialisation, The University of Melbourne
Workstream Lead: Service Model | Access | Experience, University of Melbourne
Director, Research Development, Faculty of Medicine, Dentistry and Health Sciences, University of Melbourne
Supporting and enabling researchers and their research is what it’s all about. In this presentation we take you on a fast-paced journey to discuss new infrastructure developed to support seamless collaboration, integrating library and research offices to deliver research service excellence and remove organisational complexity from researchers. Discussion moves from approaches to understanding researcher needs, ways of responding to needs in an effective, fun and useful way and sharing our lessons learned, in readiness for our next research support library adventure!
Justin Shearer is the Associate Director, Research Information and Engagement at the University of Melbourne, where he has responsibility for building research and digital capability through stewardship, scholarly communications, and the University’s digitisation centre. Justin is also the Business Product Owner for the Find an Expert Refresh Project, which is tasked with developing a new researcher profile tool for the institution. He also is the leader of the Rankings Sub-Group of the INORMS-sponsored Responsible Evaluation Working Group where he represents the Australasian Research Management Society. Previously, he was Manager, Research and Industry in the Faculty of Business and Economics, where he had a focus on grant and industry funding. He has seven years’ experience in research management, with a particular interest in customer experience, business storytelling, industry engagement, researcher development and research evaluation.
Jessica Taylor is the Digital Producer – Research Support Services, Research, Innovation and Commercialisation at the University of Melbourne. Her key professional experience includes providing leadership in website strategy and management, data analysis, delivery of innovative digital projects and guiding team members in following recommended best practice in the digital space. Jessica recently collaborated with a cross-functional project team to build the Research Gateway website, an online portal connecting researchers and research support staff to research services and resources across the University.
Bryony Wakefield PhD, is the Director of Research Development in the Faculty of Medicine, Dentistry and Health Sciences at the University of Melbourne (UoM), Australia. With twenty years of experience working in the higher education sector Bryony has built a career in research management and administration. Key focus areas for Bryony are research strategy development and implementation, graduate research, communication, collaboration and funding, project management, research performance analysis and transformational change. This experience is broadened by significant involvement in international research management and administration societies.
Librarian, Monash University
Subject Librarian, Monash University
How can academic researchers take control of their online profiles to connect their research with the right audience? A workshop developed by Monash University Library helped PhD researchers across all faculties to answer this question. Our short talk will detail the learning activities and teaching approach which we used to achieve personalised outcomes within a multidisciplinary setting.
Through sharing our approach we aim to demonstrate how practical outcomes, for each participant, can be achieved when working with a diverse group of researchers.
Blair’s work as an academic librarian spans a number of areas, including researcher support, education, collection development and e-Learning. As a Subject Librarian, Blair works closely with researchers to connect them with tools and advice to maximise their impact. He is interested in how Librarians can support support researchers to strategically manage their online profiles.
Sophie supports academic research through her work as a Librarian at Monash University. This includes the development of information, digital and data literacies through programs, workshops, seminars and consultations. Sophie has a special interest in how building online profiles can assist researchers in achieving their professional goals.
Research Librarian, Defence Science and Technology
This presentation outlines a new and evolving service using citation analysis tools that assess and analyse research performance from a variety of perspectives tailored to client requirements. I will be presenting a user case scenario using a generic example of ‘machine learning and artificial intelligence’ in context of decision support and strategy, to help identify potential leaders (institutions and researchers) of the research topic for the possibility of collaboration and potential application for the future.
Kelly joined Defence, Science & Technology’s (DST) Research Information Services (RIS) team in 2017 as an embedded Research Librarian. Recently promoted to Research Librarian – Research Impact & Analytics, Kelly works in partnership with clients at DST to enable and support their research. Since graduating in 2004 from the University of South Australia, she has worked in various local and federal government departments, including the Federal Court of Australia and Family Court of Australia, law firms and universities in similar roles.
Library Manager, Australian Institute of Criminology
Rapid evidence reviews are becoming more popular as they deliver products with faster turnarounds for policy makers. A balance between speed and rigour can be achieved, example the Australian Institute of Crimnology.
Jane has managed the AIC library (home of the Australian Criminology Database – CINCH) for 6 years, and previously managed the National Drug Sector Information Service where she was awarded a Churchill Fellowship to research information dissemination. She has a keen interest in evidence based practice which is an integral part of her current job.
Senior Librarian: Science, University of Western Australia
The University of Western Australia Library has had an eventful two years in managing citation software for both EndNote and Mendeley. There were highs and lows – the roll-out and roll-back of EndNote X9, the trial of Mendeley support and grappling with issues around Mendeley Institutional Edition. This lightning talk will provide an overview of the challenges and how we addressed them.
Research Support, or There and Back Again
Manager, Research Services, Te Tumu Herenga | Libraries and Learning Services, The University of Auckland
The 2018 implementation of a new Service Delivery Model in Te Tumu Herenga | Libraries and Learning Services led to significant changes in research support. One year on, what are our achievements, where do we see opportunities arising, and what challenges are still to be solved?
Rachel Chidlow is the Manager of Research Services in Te Tumu Herenga | Libraries and Learning Services, at the University of Auckland, New Zealand. Rachel provides leadership for and operational management of the research services function and related activities within Te Tumu Herenga. Rachel is responsible for the effective management of high-quality, client-centred research services and programmes that to contribute to the achievement of the University’s research goals. In collaboration with School of Graduate Studies, Centre for eResearch, Faculties and Large-scale Research Institutes at the University and other partners, Rachel leads the development and management of postgraduate, doctoral and researcher development skills programmes.
Coordinator, Research Services, Curtin University
Curtin University conducted a survey in June 2019 to capture the ICT needs of researchers from all fields of research. The survey was a collaboration between the University Library, Research Office at Curtin, and Digital and Technology Solutions. This presentation covers key findings from the survey report. The report is available at http://doi.org/10.25917/5d9d651303fef.
Liaison Librarian (Fine Arts and Music Team), University of Melbourne
Liaison Librarian (Fine Arts and Music Team), University of Melbourne
In 2017, the University of Melbourne Library reviewed its research impact service, prompting a rethink in the way liaison librarians provide support to researchers. Until 2017, the service provided detailed metrics reports for individual researchers, incorporating h-indices, citation counts, journal impact factors, field-weighted citation impacts and alternative metrics. For those of us supporting researchers in Creative Arts disciplines, this was an opportunity to provide more focused support for their creative research outputs. It also enables researchers to have greater control over the collection and management of their own data.
Julie Cohen works at the University of Melbourne as a Liaison Librarian in the Fine Arts and Music Team, with a background in music and performing arts. She has degrees in Arts and Music (University of Melbourne), and has also completed a Certificate II in Auslan (Australian Sign Language). As well as delivering library skills workshops and preparing online digital literacy materials, she assists academic staff, graduate and undergraduate students with their research needs, in particular providing advice on the unique requirements of creative research outputs, research impact and engagement and managing research data.
Nathan Parry works at the University of Melbourne Library in both client services and research liaison roles. He has a postgraduate degree in Musicology from the University of Melbourne, and also completed a BA at the university. Current work projects include developing a new service model at the University of Melbourne Southbank campus, developing online audio streaming support for students and researchers, and delivering information literacy programs to undergraduates and researchers, particularly around digital capabilities. Nathan also has a postgraduate qualification in Biochemistry.
Subject Librarian, Monash University
Subject Librarian, Monash University
The Library does not currently offer a specialised metrics, engagement and impact service, so this type of support is included in subject librarian roles. Several challenges for subject librarians supporting MNHS Faculty researchers include:
- a widely distributed audience
- staying up to date with funding rules providing timely support for researchers
- not duplicating effort by research office
We liaised with the faculty research office to present a webinar in which the library outlined the various metrics and how to access them, followed by the research office providing context and advice on the grant rules and which metrics were recommended for specific grants. The webinar attracted a high level of engagement, with over a 100 researchers registered, and an attendance rate of approximately 75%.
Cassandra Freeman (Figshare) is a Subject Librarian with the Faculty of Medicine, Health Sciences and Nursing at Monash University Library in Melbourne, Australia. Cassandra works with academic staff, researchers and students in subject areas that include Nursing, Public Health and Preventative Medicine. Cassandra has extensive experience providing subject specialist support through research consultations and development of programs for researchers around systematic literature searching and all aspects of scholarly communication.
Penny Presta (Figshare) is a subject librarian at Monash University Library. Penny is based on Monash’s Clayton campus where she supports staff and students in the Medicine, Nursing & Health Sciences faculty, and also works with a range of Monash’s affiliated teaching hospitals. Penny’s role includes providing teaching and expert advice for systematic review search strategies and assisting researchers to maximise the impact of their research.
Librarian, Ryerson University
PhD Student, University of Toronto
This lightning talk will present highlights from a paper that looks at research support in academic libraries broadly and from a Canadian perspective. It also considers intersections with the research office and research administrators as well as theoretical lenses through which to consider these connections
Naomi Eichenlaub is a librarian at Ryerson University in Toronto, Canada where she works in the areas of liaison and research support for the Faculty of Communication and Design. During 2015, Naomi spent six months on an exchange working as a liaison librarian at Queensland University of Technology in Brisbane. Naomi is currently enrolled in her first year of a PhD in Higher Education at the University of Toronto and is at present on sabbatical.
Research Librarian, University of Newcastle
Examines the planning and methods the University of Newcastle Library used to promote Open Week 2019 to Researchers. Also looks at approaches for next year.
Fiona began her library career in the Mitchell Reading Room, State Library of NSW. She now works as a Research Librarian at the University of Newcastle where she has enjoyed a number of roles in the Library. In the last couple of years Fiona has worked with research publications where she has discovered the joys and frustrations of promoting Open Access to researchers.
Regional Director, Australasia, Emerald Publishing
Currently the regional director at Emerald Publishing, Gino Erispé has worked in the publishing industry for over 15 years. Past roles include have included CABI International, Ovid, LWW and Thompson Learning to name but a few. A true bibliophile, Gino firmly believes that together libraries, scholars and knowledge as a community of practice can drive impact and change in the real world.
Research Relationships Manager, University of New England
This session will outline how University of New England (UNE) Library is cutting new ground around ‘whole of research lifecycle’ Higher Degree Researcher (HDR) training through strong collaboration with other groups within the university (Research Services, Information Technology Directorate, the Academic Skills Office and Intersect) by repurposing the Queensland University of Technology’s IFN001 AIRS program for the UNE context. The session will discuss the process taken to get this project approved and started and the challenges met along the way. Further, the session will bring focus to the benefits and necessities of collaborating outside of the Library on HDR training offerings and the challenges and wins UNE Library Research Staff encountered when creating a training offering that ‘sits across’ portfolios, specifically across the Academic Innovation portfolio where the Library sits and the Research portfolio where many of the project’s collaborators sit. Finally, the challenges and advantages of implementing a ‘whole of research lifecycle’ HDR training offering at a regional university with a large online cohort will be unpacked.
Eleanor is the Research Relationships Manager at the University of New England, NSW. In this role she works closely with the Research Office, Faculties, and Librarians to implement and improve institution-wide research output, assessment, and reporting. Eleanor was selected as the QULOC Graduate Programme Librarian 2016 which saw her working in tertiary libraries across the University of Queensland, Griffith University, and the University of Southern Queensland.
Data Librarian, CSIRO
Sue has been a librarian for 21 years and worked in the Research Data Support services team in CSIRO for eight years. The core support the team offers is for users of the CSIRO data repository, the CSIRO Data Access Portal (DAP) and the Research Data Planner (RDP). They also offer wider support to encourage better research data management practices in CSIRO.
Manager Research Engagement & STEMM, University of Adelaide
This session comprises a brief case study of the ReDa (Research Data) project that was executed at the University of Adelaide between 2017 and 2019 to provide systems and services to support improved management of research data.The project was a collaboration between the Library and Information Technology and Digital Services, with involvement from researchers and other University stakeholders. Library staff provided subject matter expertise and filled the business owner role for the systems implemented in the project.
The ReDa project is considered to have been very successful, and this case study presents the key reasons for that success; namely, good strategic planning, highly effective change management and engagement with researchers, skilled project management including good management of staff turnover, skilled and expert staff, and significant effort to transition to business as usual throughout the project.
Andrew Williams currently manages a team of liaison librarians at the University of Adelaide Library. Prior to that he worked in research data management since 2009, with roles at the Australian National Data Service (ANDS), eResearch SA, and La Trobe University. Andrew has worked on a number of projects in various aspects of research data management, including most recently the ReDa project at the University of Adelaide, which implemented Figshare, LabArchives, an online research data management planning tool, and online research data management training.
Research and Learning Coordinator, Monash University
Systematic reviews, well established in medical disciplines, are becoming more common in disciplines such as environmental science and education. This presents excellent opportunities for information professionals to collaborate with researchers and contribute their search methodology expertise. It also poses challenges, such as keeping up with new types of reviews and the associated requirements for search methodology. At Monash, a cross disciplinary Community of Practice (CoP) has been established for Library staff, to cultivate conversations, collaborations and ongoing development of expertise related to search methodology. This presentation will provide an overview of current trends in systematic reviews for non-medical disciplines, and key learnings from the CoP, which will be of interest to practitioners engaging with systematic reviews.
Katrina Tepper is a Research & Learning Coordinator and the Science Team Leader at Monash University Library. She has previously worked as a medical librarian and secondary science teacher. Katrina is passionate about STEMM librarianship, collaborating with researchers and contributing to the development of robust systematic reviews.
eResearch Analyst, AARNet
Through collaboration with the Carpentries, AARNet is creating an ‘infrastructure literacy’ training framework. We aim for this framework to be adopted by Library Carpentry and implemented in the spirit of breaking down barriers and building eResearch capability in university libraries and the broader research community. AARNet aims to work closely with libraries to meet the needs of trainers and library staff to be able to harness the existing network and services as well as inform the shape of future services.
Dr Sara King is an eResearch Analyst with Australia’s academic and research network provider, AARNet. She has extensive experience in engagement and training, with expertise in research data and technologies in the Humanities and Social Science (HASS) research areas. Prior to eResearch she worked for almost a decade at the National Archives of Australia and a few years in a public library. She has a PhD in Migration Studies and is a little bit obsessed with the idea of knitting as a form of coding.
Manager, Academic Engagement, Griffith University
Research support services must adapt to meet the needs of data-driven research. Increasingly, researchers need to find information within data they already have or are acquiring from instruments of all kinds. Yet most researchers have not been trained to work computationally with data. Most pick up skills ‘on the job’, which can affect the reliability, reproducibility and integrity of results. Many libraries, including ours, provide advice on data management. In an effort to better support the university’s interdisciplinary research needs, Griffith University Library now teach other skills across the data life cycle such as data clean up and data storytelling. We also support initiatives that teach coding and analysis. Using a warp/weft model, services have been realigned to deliver topical support that is informed by disciplinary differences. This session explains the model and the underpinning bodies of knowledge that make it possible.
Prior to starting at Griffith University in 2019, Belinda Weaver worked as Community Lead for The Carpentries. Before that, she led QCIF’s statewide team of eResearch Analysts in rolling out research cloud services. She thinks it is time research training in Australia was dragged into the 21st century.
Coordinator, Research Services, Curtin University
Senior Research Data Skills Specialist, Australian Research Data Commons
Other members of the Library Carpentry interest group
The Library Carpentry program introduces data skills to librarians in a gentle and positive environment. But what happens when you get back to your desk on Monday morning and try to put it into practice? This special interest group will facilitate a discussion to explore direct application of Library Carpentry skills in research support scenarios. What support do librarians need to develop and maintain these skills?
Janice Chan is Coordinator, Research Services at Curtin University, Perth, Western Australia. She is interested in FAIR and open research, metrics and impact assessment, research data management, data analysis and visualisation, and innovative practice in library service delivery. She is a Certified Carpentries instructor and believes data skill is essential to all library and information professionals.Liz Stokes (Senior Research Data Skills Specialist) joined the Australian Research Data Commons to socialise better data management practices among researchers, librarians and other research-facing professional staff.
Liz coordinates a data management planning interest group and is an enthusiastic co-chair of the Library Carpentry Advisory Group, and champion of ResBaz Sydney and data skills training opportunities everywhere.
Research Librarian (Business and Economics), Macquarie University
The needs of academics and students in fields related to business and economics are quite distinctive and make up one of the largest cohorts in the tertiary education sector. The knowledge and skill set required by library professionals to support these cohorts are unique in many respects. This special interest group session is aimed at bringing together librarians and other professionals who provide support to Business/Economics Schools and Faculties.
The session focus will be on practitioners sharing ideas and approaches on a range of topics such as:
- Scaffolding of library support into courses and what forms these take
- Specialist business resources and the level of support offered for these products (e.g. Bloomberg and other Finance databases)
- Provision of industry information gathering skills for industry collaboration and/or career planning
The session will provide an opportunity to network with professionals in similar roles, discuss best practice and establish connections which shall enhance service provision to this distinctive clientele.
Sean has spent most of his career as a librarian in the corporate sector. Working primarily in the corporate finance and management consulting sectors for firms such as UBS, Gresham Partners and Deloitte. In 2013 Sean was given the opportunity to work at Macquarie University as a Research Librarian supporting the Business School. Sean interests include; metrics, strategic publishing, information literacy and networking. He has been involved in establishing a community of practice for Business and Economics Librarians in the Greater Sydney Area with colleagues from the University of Sydney and Western Sydney University.
Research impact: supporting researchers to understand their impact outside the academy
Librarian for Social Sciences, University of Wollongong
Learning & Engagement Librarian, University of Wollongong
The government’s Impact agenda is now part of Australian University’s assessment cycle and major funding bodies expect impact to be addressed in all grant applications. Impact outside academia is another internal reporting obligation, and the new normal. So how can the Library support academics to discover the evidence that supports an their claims of impact?
Within and across our institutions, librarians’ experiences of supporting academics to assemble impact statements vary widely depending on discipline, role, training, context and culture. This interactive workshop will provide a space to map some of the ways we might draw upon our existing skillsets as research support librarians and identify opportunities for development as we move forward with impact as part of the everyday academic landscape.
Samantha is the Librarian for Social Sciences at the University of Wollongong (UOW), this Faculty contains a diverse range of Schools that keeps her on her toes (Education, Psychology, Health & Society and Geography and Sustainable Communities). She is fortunate to be able to collaborate with a fantastic colleague, Adrienne Corradini who indulges all her mad ideas! Prior to this role she has been an Outreach Librarian (UOW), Educational Technology Librarian (UOW), Information Officer for Universities UK, Metadata and Repositories Officer for the University of Salford, Library Technician at the University of Sydney, and a Library Assistant at a few public libraries in Australia and the UK. Her Twitter handle is @Saminthelibrary but she’s only in it for the conference chatter.
Adrienne works on creating, embedding and evaluating online information and digital literacy tutorials. She also provides library research support to the Faculty of Social Sciences. She has previously worked in a variety of library technician and research assistant roles.
In 2018, there were more than 860,000 international student enrolments in Australia, generating more than five million dollars for the Australian economy. Almost 400,000 of these enrolments were in the higher education sector (Australian Government, Department of Education, International Student Data 2018, https://internationaleducation.gov.au/research/International-Student-Data/Pages/InternationalStudentData2018.aspx, accessed 21 November 2019). This special interest group will bring together librarians providing research support to international postgraduate students.
Participants will have an opportunity to discuss how different cultural experiences of libraries can shape international students’ use of and attitudes towards academic library services in Australia. The group will also discuss how libraries (and related areas such as academic skills units) are currently providing support for international students: from compulsory programs for all
students through to individual assistance.
One area in which libraries are well-positioned to help international students is in promoting the use of citation software programs. With appropriate support, tools such as such as EndNote and Mendeley can make it easier for international students to meet Australian expectations of academic conduct around referencing. It is hoped that this special interest group will open a dialogue about these issues and enable a model of best practice to emerge by sharing our experiences.
Kylie Black is the Senior Librarian for the Faculty of Science at the University of Western Australia, supporting staff and students in both research and education. She also leads the Citation Software Group, which manages all issues relating to referencing and citation software across the 6 libraries at UWA. Kylie is particularly interested in research metrics, impact and engagement.
Caitlin Stone is the Librarian and Archivist at International House, a University of Melbourne residential college housing a diverse community of students from forty-two countries. She has previously worked at the Baillieu Library, the eScholarship Research Centre at the University of Melbourne and the University of Melbourne Archives.